This Privacy Policy explains how Cycle Care Co processes personal data when you use the website and related workshop services.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction of processing. You may also raise concerns about how your data is handled through the contact details in this policy.
To protect privacy, we may ask for information needed to verify your identity and understand your request. If a request is complex or repeated, we may need additional time or may decline it where the law allows.
We keep personal data only for as long as needed for the relevant purpose, including service administration, accounting, recordkeeping, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. The revised version will apply from the date it is published on the website unless a different effective date is stated.
We process personal data to handle inquiries, schedule and perform bicycle servicing and repairs, prepare quotes, confirm scope and approvals, manage parts and compatibility checks, issue service summaries, process payments, maintain records, improve site reliability, and meet legal and accounting obligations. We may also use contact details to send service-related reminders where permitted.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or similar operational functions. We may also share information with suppliers or repair-related partners when needed to confirm parts compatibility, availability, or delivery for approved work.
We may disclose personal data when required to comply with law, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims. We may also share information where necessary to meet accounting or recordkeeping obligations.
We may process identification and contact details, bicycle and service information, appointment details, quote and approval records, payment and collection records, communication content, and limited technical data from website use. Where relevant, we also process notes created during inspection, repair, quality check, and service summary stages.
We collect data from service inquiries, contact form submissions, phone or email communications, workshop drop-ins, bicycle intake, inspection and repair records, payment interactions, and basic website or device logs. We may also receive information needed to confirm compatibility, scope, and parts availability.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and limited analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function.
We use standard cookie controls for essential site functions and, where applicable, for basic performance or preference features. You can block or delete cookies in your browser, but some parts of the site may not function as intended if essential cookies are disabled.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for workshop operations, customer communication, and related administration.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data when we act as controller for that data.
Where applicable, you may request access, rectification, erasure, restriction, objection, and data portability. If processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.
Use the contact details below for privacy questions and rights requests.
